Rate card · single hotel
Priced by the size of your hotel.
Size is counted in sellable rooms.
Echo
Starter
Reputation
Echo + Horizon
Pro
Reputation + revenue
Echo + Horizon + Argus
Premium
+ market intelligence
Per hotel, excl. VAT · billed annually — save 17% (2 months free)
Add-on
Venues — spa, bar, restaurant
Each venue gets its own reviews, scores and issues. €39 when billed monthly.
Five hotels or more
Group plan — tailored terms.
Start with a few hotels. Not convinced after three months? You can stop.
No free trial. Before any contract, a demo on your own hotels' reviews and bookings.
Volume pricing
Terms set on the number of hotels under one contract.
Group dashboard
Every hotel on one screen, with a group account for head office.
At your pace
Start with a few hotels, add the others when you are ready. Group terms apply from the first hotel.
Seamless onboarding
We set up every hotel for you — data, teams, training — and stay with you after go-live.
Questions you might have
Asked before. Answered straight.
- What's included in the set-up?
- Everything needed to go live: configuring your hotel, loading your review history, connecting your PMS and training your team. Remote onboarding covers this by video call; on-site onboarding adds a day with your teams and management, travel included in Europe. A one-off set-up fee applies, depending on remote or on-site onboarding — it's detailed in your quote and invoiced once, at signature.
- Do you offer a free trial?
- No. Instead, we run the demo on your own reviews and bookings, so you judge XENIA on your hotel rather than on sample data. Groups can start with a few hotels and stop after three months if XENIA doesn't prove itself.
- We run several hotels. How does group pricing work?
- From five hotels under one contract, we set group terms: volume pricing, a group dashboard, a rollout at your pace and a seamless onboarding. You can mix plans hotel by hotel — Pro where the PMS is connected, Starter elsewhere. Talk to us and we come back with terms for your group.
- Our hotel has a spa, a bar or a restaurant. Is it included?
- Venues with their own reviews can be tracked separately in Echo, each with its own scores and issues. Each venue is an add-on, priced per month on the rate card. Horizon does not apply to venues.
- Does it connect with our PMS?
- Yes. XENIA connects to your PMS as part of onboarding — tell us which one you use. The connection is strictly read-only: XENIA reads bookings and occupancy, and never writes anything to your PMS.
- GDPR — what do you do with our guest data ?
- We don't collect guest PII beyond what is already public in the review (reviewer display name, review text). From your PMS we read booking and occupancy data, read-only, and keep the history needed for forecasts and reports. Your database is hosted in the EU (Frankfurt); AI analysis and email delivery are performed by U.S. providers under EU-approved transfer safeguards. DPA signed before go-live, with the full sub-processor list for your DPO. No LLM training on your data. See our Privacy Policy for details.
- How long does setup take?
- About two weeks from kickoff to your first live daily briefing. Production connectors, review scrapers and briefing templates already ship in the product; we configure and calibrate them for your hotel — we don't rebuild XENIA per client. First week: PMS connection and calibration. Second week: review history, reply voice tuned to your brand, a dry-run briefing. Then the real morning briefing lands in your inbox.
Another question ? hermes@khelys.dev — answered personally, within 48h.
Talk to us
Tell us about your group.
Bring us your number of properties, your PMS, your weekly rhythm. We come back within 48h with a demo on your own data and terms for your hotels.